FAQs

Transfers


What is a Private Transfer?


A private transfer is a car driven by a professional driver, booked in advance, solely for you. Private transfer drivers will wait for you at a specific meeting point indicated on your reservation voucher and they will take you directly to the address indicated by you on the reservation voucher.

Where will the driver leave me?


Our services are door-to-door, the taxi driver will transfer you from the point of origin to the destination address specified in the reservation.

Will someone else travel in the taxi I reserve?


In all our private transfers the taxi will be reserved exclusively for you and the people of your group.

How can I contact BookTaxiCuba.com?


You can contact our team through our email support@booktaxicuba.com or through the telephone numbers we send you in the confirmation voucher.

I cannot find the destination I'm looking for. Can you offer a price/transfer anyway?


If you do not find the destination you are looking for, please contact us and we will send you a price proposal for the requested route in less than 48 hours.

How to find the right transfer?


Select your pickup and delivery point in our search form. You will see all kinds of vehicles available for this route and its description. The price is provided for each transfer according to the selected vehicle.

Reservations


How far in advance should I make my reservation?


Online reservations are accepted at least 24 hours prior to transfer.

What if I travel with children?


Children are also considered passengers.

What pickup time should I specify?


For transfers from the airport, specify your arrival time according to your ticket. The driver will check your arrival according to the flight number. For transfers from another address such as a hotel, specify pickup time about 20 minutes before.

How can I make sure my reservation is confirmed?


As soon as you confirm the reservation, you will receive a confirmation voucher in your email. It is a voucher where you can see the reservation number and the details of the transfer. This email confirms that the taxi has been booked and the driver will meet you at the specified time. If you have not received the confirmation email, you should contact us immediately.

Will I be able to modify the data of my reservation?


Yes, the reservation changes will be made for free, but within the 48 hours before the trip. To modify your reservation, please contact our support team: support@booktaxicuba.com

If the change request is made with less than 48 hours you should contact the driver directly and ensure that he is available to accept the changes.

Find the driver



How to find my driver?


If the transfer is from the airport the driver will wait for you in the arrival hall with a placard with your name. If the transfer is from another address such as a hotel or a private house, your driver will be waiting at the reception at the time you agreed on your reservation voucher.

Can I be sure the driver will meet me?


If your pickup point is at the airport, we guarantee that the driver will do everything possible to find you, he will have your phone number and you will also have the phone number of the driver. As soon as you leave the airport, pay attention to the placards and keep your phone on, the driver could contact you directly.

Airports



If the flight is delayed


If you know your flight will be delayed, please contact the driver or our support team via the number that we have sent to you on the Confirmation Voucher to inform us of the new arrival time.

If the flight arrived earlier


If the flight arrives before the transfer time, your driver may not have reached the airport yet. Please stay in the hallway and contact our support team to inform you about your driver.

How to contact the driver?


We will send you the driver's phone number to your email within the 48 hours of transfer. Please call the driver or send him a text message if your flight is delayed or canceled.

What if I cannot find my driver?


Before the trip we will send you the telephone number of the driver. Possibly you do not need to use it because the driver will also have your phone number and he will call you or send you an SMS before the transfer. Do not worry, our drivers have experience in airport transfers.

Payments



How to pay?


You must pay the total price of the trip through our secure payment system. In case of cancellation within the 48 hours before the transfer, your payment will be fully refunded.

Should I pay the driver?


No, BookTaxiCuba will send the payment to the driver once the transfer has been made.

What payment options are available?


We accept payments through VISA and MasterCard. These are the most secure and convenient ways to pay online.

When can I change my reservation information?


If the change request is made more than 48 hours before the trip, please inform our support team and we will send you a new Voucher.

If the change request is made with less than 48 hours you should contact the driver directly and make sure that he is available to accept the changes.

Will I receive my payment in advance in case of cancellation of my reservation?


Yes, if you cancel your reservation more than 48 hours before the transfer, we will fully refund the payment in advance. If the trip does not take place due to any mistake related to our service, the payment will also be refunded. Payment will be returned within 5 banking days.

Is the price for the car or per passenger?


The price is for the car. It does not depend on the number of passengers. Each type of vehicle is supplied with information about passenger and standard luggage capacities.